Refund policy
Returns Policy
We’re here to assist you with any returns or exchanges you may need!
Change of Mind
If you change your mind about a product or ordered the wrong part, we will accept the return under the following conditions:
- Return shipping is at the buyer’s expense
- A 50% restocking fee applies
Please choose carefully, we are here to help, contact us at sales.hydraulicpartsonline@gmail.com.au
To start a return or exchange, please contact us directly, and we’ll guide you through the process.
Defective Items
All our products come with a minimum 3-month warranty. If you receive a defective item, we will provide a full refund once the product is returned. We’ll also cover the shipping costs for any defective item returns. Defective items do not include incorrect application, incorrect installation by customer, incorrect use by customer
Shipping Information
Shipping costs are calculated at checkout based on item size and delivery location. For larger items, we’re happy to work with you to arrange transportation that meets your needs.
Here's a polished and customer-friendly Return & Exchange Policy based on the information you provided:
Return & Exchange Policy
At Hydraulic Parts Online, we want you to be completely satisfied with your purchase. Whether you're dealing with a faulty part or simply had a change of mind, we’re here to make the return and exchange process as straightforward as possible.
Returns & Exchanges
We accept returns and exchanges on most products, whether they are defective or not.
Conditions for Return/Exchange:
- Products must be in new condition
- Returns must be initiated within 30 days of purchase
- Items must be returned via mail, and customers are responsible for return shipping
- 50% restocking fees apply
- Refunds are processed within 7 business days of receiving the returned item
Defective or Faulty Items
All our products are covered by a minimum 3-month warranty.
If you receive a defective product:
- You’re entitled to a full refund or exchange
- We will cover return shipping costs
- Please ensure the product is returned to us to process your refund or exchange
Important Notes
- This policy applies to orders shipped within Australia and internationally
- Refunds will be issued to the original method of payment
- We comply with all consumer protections under the Australian Consumer Law (ACL)
Need Help?
For any questions regarding returns, exchanges, or warranty claims, please reach out to our team at sales@hydraulicpartsonline.com.au. We’re here to help.