Shipping policy
Shipping & Payment Information
Thank you for choosing Hydraulic Parts Online. We’re committed to providing a seamless and transparent purchasing experience. Below is a summary of our shipping and payment policies—please review this information before placing your order.
Shipping Overview
Shipping costs are automatically calculated at checkout based on the size, weight, and destination of your order. For larger or bulky items, we will work with you to arrange suitable transportation that meets your needs.
1. Shipping Options
We offer both domestic and international shipping, depending on your location. Available shipping methods and rates will be displayed at checkout. Please note that some services may not be available in all areas.
2. Shipping Timeframes
Standard shipping is typically handled by Australia Post or Sendle, with delivery expected within 2–8 business days depending on your location.
For faster delivery, you can select an Express Shipping option at checkout, which is handled by a courier service. Express orders usually arrive within 1–2 business days.
3. International Shipping Zones
We ship to most countries. However, for bulky international orders, customers may need to arrange their own freight. In these cases, the customer is responsible for all duties, taxes, customs declarations, and any other documentation or associated fees.
4. Shipping Costs
All shipping fees are the responsibility of the customer. This includes any costs related to redelivery, redirection, or special handling. Shipping rates are determined at checkout based on your order’s specifications and destination.
5. Returns, Exchanges & Damaged or Lost Items
Our return and warranty policies comply with the Australian Consumer Law (ACL). If an item is faulty, not as described, or fails to meet consumer guarantees, you may be entitled to a refund, repair, or replacement.
To initiate a return or claim, please contact us with proof of purchase. Each request will be reviewed in line with our obligations under the ACL.